1. Respecting your privacy
Bearded Man Consulting (ABN 162 909 125 74) is committed to compliance with privacy laws which apply to its businesses and which set out standards for the management of personal information. This policy outlines our personal information management practices.
The kinds of personal information we collect and hold
How we collect and hold it
The purposes for which we collect, hold, use and disclose it
Your right to access and seek correction of it
2. What kinds of personal information do we collect and hold?
The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:
Your personal details such as your name, addresses, telephone numbers, age and gender
Your stated or likely preference, for example whether you may be interested in particular products or promotions
3. How do we collect and hold personal information?
Collection of personal information: When we collect personal information about you, we do so by making a record of it.
We do this when:
You register with us, for example to create an account,
You communicate with us online
You take part in our promotions, competitions, testimonials, surveys and focus groups
We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to learn more about your likely preferences and interests. When you visit our websites, social media pages or mobile applications or click on our advertisements on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example “cookies”.
Most of the personal information we collect and hold about you is from your direct dealings with us. We may sometimes collect your personal information other than from you directly. For example from other suppliers who, in common with us, have a relationship with you.
Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers.
4. Why do we collect, hold, use and disclose personal information?
When we collect, hold and use your personal information, we do so primarily to sell and promote goods and services to you and to improve on the range of our offerings. For example:
To learn of your likely preferences so that we may promote further consultative services to you
To assist in communicating with you
We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this.
We may anonymise and aggregate your personal information. We may do this for use and disclosure of the anonymous data to determine preferences. We may share this anonymised data with our trusted partners to assist them in marketing products and services to you that are likely to be relevant to your interests and preferences.
5. How can you enquire about, access and correct your personal information?
Access to personal information: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, contact us at email@example.com.
Before we provide you with access to your personal information we may require some proof of identity. Equally, this will be the place where you can correct your personal information.
6. How can you complain about our management of personal information?
If you wish to complain about a breach of the privacy rules that bind us, you may contact us at the abovementioned email address. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.
Our Privacy team will investigate the matter and attempt to resolve it in a timely way. Our Privacy team will inform you in writing about the outcome of the investigation. If our Privacy team does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner’s contact details.
7. Our sharing of your personal information overseas
It is our policy to require all of our overseas sharing of personal information to be done in a way which requires observance of strict privacy and security standards, both during transit and at the overseas destination. We may allow your personal information to be shared with those who are in countries other than your own location. We do this:
Where we have outsourced some of our basic consultative work to offshore resources.