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    Your customer is your best marketing tool...
    The Bearded Man
    • Aug 11, 2021
    • 3 min

    Your customer is your best marketing tool...

    It is 7x more expensive to acquire a new customer than it is to retain an existing customer. In this article, we tell you WHY
    3 views0 comments
    8 customer service principles your organisation should adhere to!
    The Bearded Man
    • Feb 10, 2021
    • 6 min

    8 customer service principles your organisation should adhere to!

    It is 5x more expensive to acquire a new customer versus retaining an existing. So why are marketing budgets larger than retention budgets?
    15 views0 comments
    Want to drive increased employee engagement? Try VOOP!
    The Bearded Man
    • Jan 26, 2021
    • 4 min

    Want to drive increased employee engagement? Try VOOP!

    Need an easy way to foster ideas, or uncover pain points in your business? Try VOOP..
    15 views0 comments
    FIVE reasons QR codes are changing the game...
    The Bearded Man
    • Jan 18, 2021
    • 4 min

    FIVE reasons QR codes are changing the game...

    COVID-19 has increased the awareness and adoption of QR codes exponentially! We highlight 5 ways QR codes can change the game moving forward
    47 views0 comments
    CRAM - 4 steps to improve your customer experience!
    The Bearded Man
    • Nov 11, 2020
    • 5 min

    CRAM - 4 steps to improve your customer experience!

    How often do you receive a report that doesn't make sense, or has no relevance to you? We feel you... After observing trends in a number...
    104 views0 comments
    5 mistakes that businesses make with front-line customer feedback
    The Bearded Man
    • Nov 4, 2020
    • 6 min

    5 mistakes that businesses make with front-line customer feedback

    Too often, businesses view their call centres as cost centres. They tend to see the employees taking the calls as low-skilled staff who...
    112 views0 comments
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