Customer Experience

A solution to help contact centers improve the omni-channel experience

Contact Centers are complex places. The omni-channel environment we live in gives customers the freedom to call, email, chat or social media

How to build a cross-functional customer experience team

Thinking about building your first CX team? Here are 5 functions you should consider ...

Your customer is your best marketing tool...

It is 7x more expensive to acquire a new customer than it is to retain an existing customer. In this article, we tell you WHY

8 customer service principles your organisation should adhere to!

It is 5x more expensive to acquire a new customer versus retaining an existing. So why are marketing budgets larger than retention budgets?

Want to drive increased employee engagement? Try VOOP!

Need an easy way to foster ideas, or uncover pain points in your business? Try VOOP..

FIVE reasons QR codes are changing the game...

COVID-19 has increased the awareness and adoption of QR codes exponentially! We highlight 5 ways QR codes can change the game moving forward

CRAM - 4 steps to improve your customer experience!

How often do you receive a report that doesn't make sense, or has no relevance to you? We feel you... After observing trends in a number...

5 mistakes that businesses make with front-line customer feedback

Too often, businesses view their call centres as cost centres. They tend to see the employees taking the calls as low-skilled staff who...