The Bearded ManAug 11, 20213 minYour customer is your best marketing tool...It is 7x more expensive to acquire a new customer than it is to retain an existing customer. In this article, we tell you WHY
The Bearded ManFeb 10, 20216 min8 customer service principles your organisation should adhere to!It is 5x more expensive to acquire a new customer versus retaining an existing. So why are marketing budgets larger than retention budgets?
The Bearded ManJan 26, 20214 minWant to drive increased employee engagement? Try VOOP!Need an easy way to foster ideas, or uncover pain points in your business? Try VOOP..
The Bearded ManJan 18, 20214 minFIVE reasons QR codes are changing the game...COVID-19 has increased the awareness and adoption of QR codes exponentially! We highlight 5 ways QR codes can change the game moving forward
The Bearded ManNov 11, 20205 minCRAM - 4 steps to improve your customer experience! How often do you receive a report that doesn't make sense, or has no relevance to you? We feel you... After observing trends in a number...
The Bearded ManNov 4, 20206 min5 mistakes that businesses make with front-line customer feedbackToo often, businesses view their call centres as cost centres. They tend to see the employees taking the calls as low-skilled staff who...