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If you can't measure it,

You can't improve it.

ABOUT US

At BMC, we aren't here to tell you what to do. You know your own business better than we do.

Instead, we'll act as a facilitator, helping YOU connect the dots by turning available data into ACTIONABLE insights that will drive substantial improvements in your organisation!

OUR VISION

We want to transform your organisation into a customer-led, data-driven business.

We will do this by focusing less on the quantity of data being analysed and more on the quality of insights that are extracted from the information available in your business.

SOLUTIONS

Foundational Build

  • Strategic Planning

  • CX Measurement Frameworks

Retention

  • Churn Reporting

  • Customer Service Principles

  • Journey Mapping

Improve

  • CX Insights to Action

  • CX:Revenue correlation

  • Employee Experience Programs

All businesses experience 3 key problems...

BMC offers solutions to these problems.

#1

Do not utilise data effectively

  • Performance Reporting

  • Insight Generation

  • Text Analytics

WE OFFER...

#2

Don't understand customer needs

WE OFFER...

  • VOC Programs

  • CX Frameworks

  • Retention Strategies

#3

Lack of employee engagement

WE OFFER...

  • Voice Of Our People

  • Skill Share Programs 

  • Digital Suggestion Boxes

  • Instagram
  • w-facebook
  • Twitter Clean

WHAT PEOPLE SAY

"Your ability to merge datasets and visualise customer insights in a meaningful way has changed the way our business thinks about customer insights"

— Silvana Taleb,
Associate Director,
Sydney Metro

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Lacking actionable insights for your business?